Walk-in || Assistant Manager

Primary Responsibilities

• Independently manage a team of associates supporting 24/7-member service chat for HBA Digital in CST.
• Drive fulfillment of performance metrics and ensure SLA adherence.
• Monitor and report team performance; implement incentive programs.
• Build and maintain an effective team environment and strong relationships with internal stakeholders.
• Identify process improvement opportunities and lead initiatives for efficiency.
• Manage attrition, shrinkage, and early warning systems effectively.
• Conduct training needs analysis, deliver and facilitate training sessions.
• Provide updates to leadership on team performance and training outcomes.
• Ensure compliance with HIPAA and company code of conduct.
• Analyze error trends and develop plans for defect reduction.
• Handle administrative responsibilities and sensitive information appropriately.
• Comply with company policies, directives, and flexibility requirements including rotational shifts.

Documents to carry Resume, Adhar Card, Passport Size photo Must ( Mandatory ).