Walk-in || Apprentice Trainee (Tele collections)

Role & responsibilities

• Manage inbound and/or outbound calls in timely manner
• Follow various communication scripts when handling different topics
• Identify customer needs, answer questions and solve problems
• Handle customer engagement to build sustainable relationship by taking the extra mile
• Own and drive the daily update to ensure knowledge level is continuously updated
• Ensure adherence to quality norms as per agreed specification, also internal policies, procedures, and compliance regulations are being followed

Preferred candidate profile

• Excellent verbal, written Communication skills
• Eye For Detail - Ability to identify potential failure modes
• Analytical and Problem solving ability

Good interpersonal skills