Walk-in || Affluent Virtual Relationship Manager

Job Role
-To Attend the inbound calls of customers for Privy league customers (High Net Worth clients) and process the queries & requests to customer's satisfaction
-To identify and convert the opportunities for cross selling (banking product) on customer's call
-Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
-Ensure customer delights and consistent service experience, including timely resolution of customer queries/issues.
-Complete the logs specified by the process (End-of-day target)
-Adherence to Information Security norms & quality process norms.
-To be aware of and comply with any updates about the process
- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance

Job Description
-Graduate
-Preferably 1-2 years with 6 months which should to be in customer service role

- Understanding of call center industry an advantage
- Excellent communication skills Verbal & Written
- Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays
- Good listening skills and strong communication abilities.
- Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
- Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers