Walk-in || Admission Counsellor

Role & responsibilities

• Counsel prospective students and parents regarding courses, programs, admission procedures, eligibility, fees, scholarships, and career opportunities.
• Handle inbound and outbound calls, enquiries, walk-ins, and leads generated through digital and offline channels.
• Understand students' academic background, career goals, and requirements and recommend suitable courses/programs.
• Follow up with prospective students regularly and convert enquiries into successful admissions.
• Achieve assigned admission/enrollment targets within defined timelines.
• Maintain strong relationships with students and parents throughout the admission process.
• Explain course curriculum, academic structure, facilities, benefits, and career prospects effectively.
• Guide students through the complete admission process, including application, documentation, fee payment, and enrollment.
• Maintain accurate records of leads, follow-ups, conversions, and admissions in CRM/lead management systems.
• Coordinate with academic, operations, marketing, and other internal teams to ensure a smooth admission experience.
• Handle objections and queries professionally and provide appropriate solutions.
• Track follow-ups and ensure timely communication with prospective students.
• Prepare daily/weekly reports on enquiries, follow-ups, conversions, and admissions.
• Stay updated on courses, programs, competitors, and trends in the education sector.
• Ensure a high level of student and parent satisfaction while maintaining professional standards.

Preferred candidate profile