Walk-in || Admission & Billing

Job Title: Associate Admission & Billing

About the Role

The Associate Admission & Billing at Manipal Hospitals will be responsible for ensuring a smooth and efficient patient admission process while maintaining accuracy in billing and payment procedures. The role involves direct interaction with patients and their families, verification of insurance details, processing payments, resolving billing queries, and coordinating with various hospital departments to ensure a positive patient experience.

Key Responsibilities

• Greet and assist patients and their families during the admission process.
• Collect and verify all required patient documentation and information.
• Verify patient insurance details and communicate applicable coverage and financial responsibilities clearly.
• Process patient payments, including deposits, co-payments, and other applicable charges.
• Handle patient billing inquiries and assist in resolving discrepancies in patient accounts.
• Maintain accurate, organized, and confidential patient records in accordance with hospital policies and applicable regulations.
• Coordinate with medical, insurance, finance, and administrative teams to resolve admission and billing-related issues.
• Ensure timely and accurate data entry in hospital management and billing systems.
• Support patients and families by providing clear information regarding admission procedures, billing, payment requirements, and hospital policies.
• Assist senior team members and contribute to smooth operations during busy periods.
• Follow hospital policies, procedures, and applicable laws and regulations related to patient admissions, billing, and confidentiality.
• Maintain a customer-centric approach and contribute to improving the overall patient experience.

About the Team

You will be part of a dedicated patient services team focused on delivering efficient, accurate, and compassionate support throughout the admission and billing process. Collaboration with healthcare providers, insurance teams, finance, and administrative departments will be essential to ensure patient needs are addressed promptly.

Skills Required

• Excellent communication and interpersonal skills.
• Strong attention to detail and accuracy in documentation and data entry.
• Good problem-solving and customer-handling skills.
• Ability to manage multiple tasks in a fast-paced hospital environment.
• Basic understanding of hospital admission and billing processes.
• Ability to handle patient and billing-related queries professionally.
• Proficiency in hospital management and billing systems.
• Working knowledge of Microsoft Office Suite, including Excel and Word.
• Customer-centric attitude with a commitment to patient service.

Tools & Systems

• Hospital Management Systems (HMS)
• Billing and coding software
• Electronic Health Record (EHR) systems
• Microsoft Excel, Word, and PowerPoint
• Customer Relationship Management (CRM) tools

Preferred Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, or a related field.
• Previous experience in hospital admissions, billing, front office, or a similar healthcare role.
• Basic knowledge of medical terminology.
• Understanding of insurance processes and hospital billing practices.

To Succeed in This Role

The ideal candidate should have a strong service orientation, good communication skills, attention to detail, and the ability to work effectively with patients, families, and internal teams. A willingness to learn hospital admission and billing procedures and the ability to work accurately under pressure will be important for success in this role.