Walk-in || Admission and Billing

Role & responsibilities

• Patient Admission & Onboarding: Counsel patients and families on admission procedures, room categories, expected costs, and advance deposit requirements.
• Registration & Data Entry: Accurately enter patient demographics, insurance details, and initial service notes into the hospital management software.
• Billing Operations: Process interim and final bills for Inpatient (IPD), Outpatient (OPD), and Emergency departments, ensuring zero revenue leakage.
• Insurance & TPA Management: Coordinate with Third-Party Administrators (TPAs) for cashless approvals, verify insurance eligibility, and follow up on denied claims.
• Payments & Reconciliation: Collect deposits, process cash/credit settlements, reconcile daily collections, and handle patient refunds.
• Customer Service: Address patient queries or billing disputes professionally and resolve grievances regarding charges or discharges.