Walk-in || Accounts Receivable Caller

HIRING NOW AR CALLER & SENIOR AR CALLER

QWAY Healthcare Guindy, Chennai

QWAY Healthcare is hiring AR Callers and Senior AR Callers with experience in US Healthcare Revenue Cycle Management (RCM), specifically Hospital Billing and Physician Billing.

Position

• AR Caller
• Senior AR Caller

Work Location

Guindy, Chennai

Roles & Responsibilities-

• Follow up with US insurance companies regarding outstanding medical claims.
• Check claim status, payment status, denials, rejections, and pending claims.
• Analyze and work on hospital (UB-04) and physician (CMS-1500) claims.
• Contact insurance payers to identify reasons for denials, underpayments, and claim delays.
• Take appropriate action to resolve claim issues and ensure timely reimbursement.
• Maintain accurate documentation of all payer interactions and follow-up activities.
• Work on assigned AR accounts and meet daily/weekly productivity and quality targets.
• Identify billing discrepancies and coordinate with the relevant teams for resolution.
• Use EPIC and other relevant systems to review patient accounts and claim information.
• Escalate complex issues according to process guidelines.
• Maintain compliance with company policies and US healthcare billing regulations.
• Achieve assigned productivity, quality, and collection targets.
• Handle complex and high-value AR accounts.
• Work on aged AR and difficult denials/escalations.
• Support team members in resolving complex claim issues.
• Analyze recurring denial trends and communicate issues to the appropriate teams.
• Assist team leads/managers with process-related activities and reporting.

Required Experience & Skills-

• Hands-on experience in US Healthcare Medical Billing / AR Calling
• Experience with Hospital Billing UB-04 Claim Form
• Experience with Physician Billing CMS-1500 Claim Form
• Working knowledge of EPIC software
• Good understanding of insurance claims and denials
• Knowledge of AR follow-up and claim status
• Ability to communicate effectively with US insurance payers
• Good verbal and written communication skills
• Ability to handle claim follow-ups and resolve outstanding accounts

Immediate joiners can apply for this opportunity.

(If you have 14 years of US Healthcare AR Calling experience with knowledge of UB-04, CMS-1500 and EPIC, this opportunity may be relevant to you. )

Contact HR

Rishi Kumar HR - [phone removed]/[email removed]