Walk-in || 31st August || customer support Team Leader || Inbound Voice || Thane

Roles and Responsibilities

• Manage a team of customer support agents to ensure excellent service delivery.
  
• Oversee daily operations, including rostering, SLA management, shrinkage control, attrition control, and people management.
  
• Develop and implement strategies to improve customer experience and reduce churn rates.
  
• Collaborate with other teams to resolve complex issues and drive business growth.
  
• Ensure compliance with quality standards, policies, and procedures.
  

Desired Candidate Profile

• 5-9 years of experience in BPO operations or similar industry.
  
• Strong background in floor management, team handling, team leading, TL (Team Leader), or equivalent roles.
  
• Excellent communication skills for effective collaboration with cross-functional teams.
  
• Ability to analyze data to identify trends and areas for improvement.