Walk-in || 31st August || Customer support || Inbound Voice Process - Thane

Roles and Responsibilities

• Handle customer queries via phone calls, emails, and chats in a timely and professional manner.
  
• Provide accurate information to customers regarding banking products and services.
  
• Resolve customer issues efficiently by escalating complex cases when necessary.
  
• Meet performance targets set for first call resolution rate, handle time, and quality standards.
  

Desired Candidate Profile

• 1-5 years of experience in BPO/Call Centre environment or similar industry.
  
• Excellent communication skills in English (written & spoken).
  
• Ability to work on an inbound voice process with good communication skills.
  
• Strong problem-solving skills to resolve customer complaints effectively.