Walk-In (21st Sep) II Customer Support- Naukri II Noida Sec-2

Job Objective: Objective of this role is to respond to customer queries, complaints, escalations and requests about the services via inbound /outbound calls and emails.

Job Description:

• Manage inbound / outbound calls and emails from customers
• Adhere to the Service Level Agreement (SLAs) / Schedule Adherence
• Adhere to the laid down procedures / protocols of the process & organization
• Identify customer queries, concerns and overall needs and provide solutions
• Address customer complaints in a timely, compassionate and patient manner
• Collaborate with appropriate teams/departments to ensure query resolution and customer satisfaction
• Understand and maintain personal performance trackers to keep a check on expected productivity, quality, timely login, SLA for complaints on a daily basis
• Create customer satisfaction and delight by solving product related queries timely

Required Skills:

• Good communication skills
• Active listening skills
• Strong convincing skills
• Client handling skills

Desired Skills:

•       Good interpersonal skills

•       Solution oriented with effective problem-solving skills