Walk-in || 16th September || Inbound Customer Support || Hyderabad

Roles and Responsibilities

• Handle customer inquiries via phone calls, emails, or chats to resolve their concerns and provide timely solutions.
  
• Provide excellent customer service by listening actively, empathizing with customers' issues, and offering personalized solutions.
  
• Utilize problem-solving skills to troubleshoot technical issues related to software products or services.
  
• Maintain accurate records of customer interactions using CRM software for future reference.
  

Desired Candidate Profile

• 0-2 years of experience in an inbound customer support role.
  
• Excellent communication skills with the ability to articulate thoughts clearly over phone/video calls.
  
• Proficiency in handling multiple conversations simultaneously while maintaining attention to detail.
  
• Basic knowledge of computer applications such as MS Office Suite (Word, Excel).
  
• Ability to work flexible shifts including evenings (US shift) from Monday-Friday.

• Freshers are welcome to apply

• Must be able to speak & understand Tamil