Walk-in || 14 Oct 26- Customer Service-International Voice Process

About the Company

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they make it happen for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Firstsources inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients.

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About the Role

The role involves handling customer queries, resolving issues efficiently, and delivering a high-quality customer experience while meeting performance and quality standards.

Responsibilities

• Handle inbound and outbound customer interactions via calls and live chat.
• Resolve customer queries related to products, services, accounts, and technical concerns.
• Provide accurate information and effective solutions within defined SLAs.
• Maintain professional communication and ensure customer satisfaction.
• Document customer interactions and update records in CRM systems.
• Escalate complex issues to relevant teams when required.
• Meet KPIs such as quality, productivity, CSAT, and adherence metrics.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving and multitasking abilities.
• Customer-focused approach with empathy and patience.
• Basic computer and CRM handling knowledge.
• Ability to work in rotational shifts.

Required Skills

• Excellent verbal and written communication skills.
• Strong problem-solving and multitasking abilities.
• Customer-focused approach with empathy and patience.
• Basic computer and CRM handling knowledge.
• Ability to work in rotational shifts.
• Language B2
• Please bring the original physical copy of any of your identification documents for verification and resume.
• Kindly Mention Jennifer K on your resume before submitting

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.