Wage Attachment Specialist III

Job Description
Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life BetterTM- Reflects our commitment to employees, customers, partners and communities globally.

Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in India.\

About the opportunity
Dayforce is currently seeking a Wage Attachment Specialist III to join our Dayforce Managed Team. We service our clients by supporting the complete employee life cycle including payroll, workforce management, benefits, and contact center; allowing the client to focus on their core business. The Wage Attachment Specialist II is responsible for reviewing, interpreting, and processing court ordered involuntary deductions such as Creditor Garnishments, Child Support, State & Federal Tax Levies. They are responsible for ensuring garnishments are processed accurately and timely to ensure proper deduction calculation when processed through payroll.

What you'll get to do

• Execute the establishment of the customers tax profile within the core record-keeping systems proactively initiating and tracking required tax, banking, and funding forms.
• Responsible for ensuring garnishments are processed accurately and timely to ensure proper deduction calculation when processed through payroll.
• Interpret and process withholding orders including, but not limited to garnishments, child support, student loans and federal and state levies accurately to avoid cost & liability as per federal & state garnishment regulations. Experience in payroll, tax, or customer service is preferred.
• Prepare and respond to (inquiries) continuing answers for withholding orders Proactively highlight risks and prepare root cause analysis to ensure issues/concerns are escalated for resolution.
• Must manage assigned work in organized, proactive manner to meet all required commitments, including KPI's (metrics) and client SLA's (service level agreements)

Skills and experience we value

• 5+ years of experience required for Wage garnishment
• Strong interpretation skills (ability to assess and comprehend legal verbiage from court orders) Excellent analytical and problem-solving skills within a high volume, fast paced environment
• Excellent analytical and problem-solving skills within a high volume, fast paced environment
• Function well in constantly changing environment
• Excellent time management and prioritization of duties Partner cross-functionally to align with Wage Administration department goals and needs
• Strong attention to details and accuracy Critical thinking skills is a MUST Be a global partner, take ownership, seek solutions
• Positive Attitude and able to accept feedback
• Professional verbal and written communication skills (English required)
• Proficiency with Microsoft applications (Excel, Word, Outlook, etc...)

What would make you really stand out

• Prior experience in US Tax/Garnishment/Payroll