Wage Attachment Specialist II

Job Summary

The Wage specialist is responsible for collecting, reviewing, and analyzing information from court orders to process involuntary salary deductions during payroll.

Responsibilities

• Interpret and Index wage garnishment orders
• Prepare and respond to inquiries from clients, courts, state and federal agencies for garnishment orders
• Interface with clients and use critical thinking skills to resolve complex problems within a high volume, fast paced environment
• Manage assigned work in organized, proactive manner to meet all required commitments, including KPIs (metrics) and client SLAs (service level agreements)
• Proactively highlight risks and prepare root cause analysis to ensure issues/concerns are escalated for resolution

Requirements

• Eager to learn, grow and develop - self-study and seek development feedback
• Ability to make sound decisions, work independently and assist other staff members
• Ability to maintain a positive work atmosphere facilitating the success of the department
• Ability to maintain sensitive and highly confidential information
• Seek improvements, question processes, streamline, prioritize, and be efficient
• Be a global partner, take ownership and always provide solutions
• Functions well in a constantly changing environment
• Partner cross functionally to align with Wage Administration department needs
• Excellent professional verbal and written communication skills
• Exceptional customer service abilities
• Strong attention to details and accuracy
• Self-motivated with the ability to succeed in a fast-paced/high-volume transaction-based environment
• Comfortable with meeting firm deadlines, SLA s/service level agreements, and metrics
• Critical thinking and problem-solving skills is a must
• Proven Wage Garnishment processing experience

Additional Information

• US working hours - 08:00 to 17:00 EST
• Ability to work overtime (Weekday/Weekend) and including Indian public holidays
• May be exposed to challenging customers, occasional work interruptions, the requirement to adjust work priorities, having to deal occasionally with unexpected deadlines

Key Skills

Wage Garnishment processing experience, Excellent professional verbal and written communication skills, Exceptional customer service abilities, Strong attention to details and accuracy, Critical thinking and problem-solving skills, Self-motivated, Ability to work independently, Partner cross functionally to align with Wage Administration department needs, Comfortable with meeting firm deadlines, SLAs/service level agreements, and metrics

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