W || Team lead Operation

Job Summary Must Have Skills

• Excellent communication skills (UK/US/Australian voice process)
• Strong team handling and people management skills
• Experience in inbound customer support operations
• Good knowledge of KPIs, SLA, and performance management
• Ability to handle escalations and drive team performance

Good Have Skills

• Exposure to multiple international processes
• Stakeholder management
• Basic reporting and Excel skills
• Training and mentoring experience

Roles and Responsibilities

• Manage and lead a team in international voice process
• Monitor team performance and ensure KPIs/SLA targets are met
• Handle customer escalations and provide resolution
• Conduct regular team reviews, feedback, and coaching sessions
• Coordinate with internal stakeholders for smooth operations
• Drive productivity, quality, and customer satisfaction

Location Job Type Notice Period Mode of Interview Shift Timing Mode of Work

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