VST-Sales Officer

Job Title:
VST-Sales Officer

Job Details:
Business Unit: Virtual Sales
Team: NA
Reports to: Team manager- VST
Location: Pan India
Job Function: Sales
Role Type: Individual Contributor
No of direct repartees: Nil
Travel Required : No

Job Purpose:
Represent the Bank and present eligible products to non-managed customers.
Educate customers on the Bank's digital products.
Identify the right product, explain features/benefits, and sell for revenue generation.

Job Responsibilities:
Quantitative:
Achieve monthly unit, value, and income targets across product lines.
Educate customers on product lines and provide suitable products.
Maintain month-on-month productivity on allocated product lines.
Contribute to overall channel achievement.
Customer Communication:
Contact non-managed customers using calling scripts to offer products.
Engage customers with probing questions to understand requirements.
Explain product features & benefits during customer onboarding.
Pitch multiple products to increase customer product holding.
Qualitative:
Ensure effective interaction and communication, capturing correct customer dispositions.
Implement feedback from supervisors/unit managers/training managers on call quality.
Maintain Time on system as per KPI.
Ensure Minimum RPC on a daily/monthly basis.
Digital Product Penetration:
Educate customers on digital products.
Showcase value and convenience of digital products.
Increase digital penetration within the non-managed customer base.
Push digital penetration for contacted customers.
Audit and Compliance:
Adhere to all laid down guidelines for Calling.
Ensure all tele-calling and product regulatory compliance are met.
Adhere to all product guidelines.
Follow guidelines on floor discipline and dialer hygiene parameters.

Educational Qualifications:
Graduation
Post-Graduation (Optional)

Key Skills:
IRDA Certification
Sales and Influencing Skills
Banking Product & Process Knowledge
Planning and Organizing Skills
Communication
Knowledge of Competition & Current trends in financial Industry

Experience Required:
Minimum 1 year experience
Exposure to banking preferable

Major Stakeholders:
Customers
Line supervisors
Quality & Training Team

Required Skills Refer to the Job Description