VP - US Mortgage (Title Operations)

The Vice President is responsible for providing strategic leadership, direction, and oversight for the organizations mortgage Title division. The VP builds and mentors a high-performing team to deliver an exceptional member/customer experience while managing credit risk and operational efficiency.

Role & responsibilities

• Lead enterprise-wide financial planning, annual operating plans, forecasting, long-range planning, and business performance reviews.
• Own P&L management, revenue forecasting, margin optimization, pricing governance, cost management, and profitability improvement initiatives.
• Oversee daily Title operations including Search, Exam, Commitment, Curative, and Closing support.
• Ensure processes are executed in compliance with state regulations, underwriting guidelines, and client requirements.
• Drive operational excellence by monitoring SLAs, quality benchmarks, and productivity metrics.
• Act as the primary point of contact for clients for operational updates, escalations, and performance reviews.
• Conduct regular business reviews, capacity planning, and forecasting with clients and internal leadership.
• Build strong client relationships and identify opportunities for business growth

Preferred candidate profile

• 14 - 18 years of experience in US Mortgage/Title industry, with at least 5 years in leadership roles.
• Strong understanding of Title Search, Exam, Curative, Commitment, Closing, and Post-Closing processes.
• Proven ability to lead large teams and manage multiple workflows.
• Excellent communication, client management, and negotiation skills.
• Strong analytical and problem-solving abilities.
• Experience with Title production systems (e.g., SoftPro, Encompass, RamQuest, ResWare)preferred.
• Experience managing large operations for US-based clients.
• Exposure to automation tools,quality frameworks, and process improvement methodologies (Lean/Six Sigma).
• Ability to work in fast-paced, deadline-driven environments.