VP - HRO Delivery

Candidate Expectation

• Total work experience of 23+ years of Global HRO delivery
• Experience in delivery management roles, with a proven track record of delivering results in a fast-paced environment
• Strong leadership and team-building skills
• Proficiency in cross-functional collaboration
• Excellent communication and interpersonal abilities
• Proficiency in delivery management software and ERP systems
• Analytical thinking and problem-solving skills
• Ability to thrive in a dynamic, constantly evolving environment
• Flexible with Global work timings

Qualification: Any graduate

• Minimum 15 years education, bachelor s degree, MBA or equivalent from a reputed institution

Job Description:

• 23+ years of progressive experience in Human Resources Outsourcing (HRO), HR Shared Services, or Global Business Services environments, with demonstrated success in leading large-scale global delivery operations
• Delivery Leadership
• Lead end-to-end HR Shared Services delivery across global Hire-to-Retire processes, ensuring consistent achievement of service levels, operational targets, quality standards, and customer satisfaction objectives
• Establish and maintain robust governance frameworks that drive operational excellence, accountability, compliance, and predictable service outcomes
• Customer & Stakeholder Management
• Act as the primary delivery leader for customer engagements, building trusted partnerships with client stakeholders and positioning the organization as a strategic HR transformation partner
• Provide executive-level delivery oversight through governance reviews, performance reporting, business insights, and continuous improvement recommendations
• Transformation & Cognitive Operations
• Define and execute the roadmap for Cognitive HR Operations by integrating automation, analytics, artificial intelligence, and Agentic AI capabilities into service delivery models
• Drive process simplification, standardization, and digitization initiatives that improve employee experience, operational efficiency, quality, and cost performance
• Workforce & Talent Leadership
• Own workforce planning, staffing strategy, capability development, succession planning, and talent management activities across the aligned account
• Ensure timely onboarding, training, and readiness of delivery teams to support business growth and evolving customer requirements
• Financial & Commercial Accountability
• Own account-level financial performance, including revenue realization, margin management, productivity improvements, and cost optimization initiatives
• Identify opportunities for account expansion, service transformation, and value creation through continuous innovation
• Risk, Compliance & Controls
• Ensure delivery compliance with customer contractual obligations, internal governance standards, audit requirements, data privacy regulations, and applicable HR policies
• Proactively identify and mitigate operational risks while driving a culture of continuous process and control improvement

Key skills:Mandatory:

HRO Operations, hire to retire, Global HRO, Workday, HRO Service delivery, Transformation, HR, HRO, RPA, Digital Transformation, AI/ML Solutions

Good to Have: Lean six Sigma, Process Excellence

Location - Pune, Chennai, bangalore, Greater Noida, Chakpachuria, Pan India, Delhi Ncr, hyderabad, Mumbai