VP - Client Servicing

About the Role

GyFTR is seeking a seasoned and strategic VP – Key Account Management to lead revenue growth, manage marquee partnerships, and drive large-scale business outcomes across B2B, banking, and enterprise ecosystems. This is a leadership role with end-to-end ownership of key accounts, P&L, and team performance.

Key Responsibilities (KRAs)

1. Revenue Growth & Business Expansion

• Own and drive overall revenue targets across B2B, banking, corporate partnerships, and marketplace channels
• Deliver on quarterly and annual revenue goals
• Identify, onboard, and scale high-value clients and strategic partners
• Expand category offerings and maximize wallet share across accounts

2. Strategic Partnerships & Key Account Management

• Build and strengthen CXO-level relationships with banks, corporates, and channel partners
• Own and grow marquee accounts across banking, PSU, and enterprise segments
• Lead high-stakes commercial negotiations and close large-scale deals
• Drive long-term account retention, growth, and strategic expansion

3. Product & Integration Excellence

• Ensure seamless integration and execution across client platforms
• Collaborate closely with product and tech teams for onboarding and delivery excellence
• Drive adoption of APIs, rewards infrastructure, and catalog solutions
• Enhance client experience through operational efficiency and innovation

4. P&L Ownership & Commercial Optimization

• Own and manage P&L for key accounts and business verticals
• Optimize margins across categories, partnerships, and offerings
• Define pricing strategies, discounting frameworks, and commercial models
• Continuously monitor cost vs revenue to ensure sustainable and scalable growth

5. Team Leadership & Cross-functional Collaboration

• Lead, mentor, and scale high-performing business and account management teams
• Drive a strong performance culture with clear accountability and KPIs
• Collaborate with cross-functional teams (Product, Tech, Finance, Operations) to deliver business outcomes
• Align internal stakeholders to achieve organizational goals

Desired Skills & Qualifications

• 10+ years of experience in Key Account Management, Partnerships, or Business Development
• Proven track record of managing large accounts with GMV of ₹100 Cr+
• Strong expertise in P&L management, pricing strategy, and commercial negotiations
• Experience in campaign management and scaling revenue-led initiatives
• Strong understanding of process automation and operational efficiency
• Excellent client-facing, stakeholder management, and relationship-building skills
• Demonstrated ability to lead and manage high-performing teams.

Target Industry Experience

• Gift Cards & Stored Value Solutions
• Channel Loyalty & Rewards Programs
• Banking Loyalty & Rewards Ecosystem
• Banking Digital / Fintech Platforms