Volt Product Operations

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Volt Product Operations

Volt Money·Product Management·Posted 7 months ago

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Full TimeBengaluruWork From Office

Job Description

Volt Product Operations

Summary

Job Description

• Designation: Associate/Senior Associate
• Team: Product Management
• Experience: 3-5 years of prior product support/operations experience
• Reporting: Head - Products
• Type: Full-time
• Location: Bengaluru, Work from office.
  
  

Description

Role Overview

As a Product Operations Associate, you will sit at the intersection of product, business, and

operations, ensuring smooth day-to-day execution of product workflows and resolving

customer/partner issues. You will be the link between the product team and on-ground

business teams — ensuring new product rollouts, optimizations, and processes run

seamlessly.

This is a generalist role that provides the individual with well-rounded exposure to the

organization's business, technology, operations, and data. This is a hands-on role ideal for

someone who thrives in fast-paced environments, enjoys problem-solving, and wants to

make a direct contribution to Volt's customer experience and growth.

Fitment

This role is ideal for individuals who love solving problems collaboratively and want to own

and drive a key charter by working with multiple PMs. The role requires a very strong

understanding of customer psychology, data, and technology, and working on issues to

optimize for conversions and customer experience. This role would suit those candidates

with prior experience in operations/support/ in a high-growth B2C environment for at least 2

years.

Responsibilities

• Work closely with product managers to operationalize new product features,
  
  

journeys, and integrations.

• Investigate and resolve customer/partner issues in coordination with tech, ops, and
  
  

business teams.

• Work closely with business, sales, operations, and similar teams to identify areas of
  
  

improvement and prioritize them in the sprints.

• Liaise between product, tech, sales, and customer support to ensure alignment and
  
  

smooth post-release operations.

• Track recurring issues, identify root causes, and collaborate with stakeholders to close
  
  

gaps and report progress to the broader teams.

• Monitor the performance of the stack and metrics and work closely with PMs to solve
  
  

any deviations in behavior.

• Set up and drive process improvements for feature releases to ensure a seamless
  
  

customer experience.

Requirements

• Strong customer empathy and ability to put yourself in stakeholders shoes in areas
  
  

such as customer journeys, operations, etc.

• At least 2 years of full-time experience as a product analyst or in product operations
  
  

at a high-growth B2C startup.

• Strong analytical skills; experience with tools like SQL, Excel, Amplitude, or similar
  
  

tools for number crunching and analysis.

• Strong communication and articulation skills, including verbal and written modes like
  
  

documentation, process notes, communication templates, etc.

• Strong understanding of user experience and product design in terms of interaction
  
  

and funnels.

• Strong in setting up processes and driving stakeholder alignment and adherence to
  
  

the processes.

Ideal Candidate

The ideal candidate would be someone who's worked with a startup or growth-stage

organization as an analyst or in a product operations role and wants to transition to owning

a key vertical in a growth-stage B2C company.

Role Overview

Salary

Competitive

EmploymentFull Time

Experience3-5 yrs

Work modeWork From Office

LocationBengaluru

CategoryBFSI (Banking, Financial Services & Insurance)

FunctionProduct Management

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About The Company

Volt Money

BFSI (Banking, Financial Services & Insurance)

• Bangalore, Karnataka
  
  

Learn more →

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Volt Money is a B2C lending platform that enables retail customers to get instant, low cost & flexible credit by pledging their MFs & stocks via a 100% digital.

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