VOIP Engineer
Movate · Chennai · onsite · Posted 41d ago
Not disclosed1–4 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Troubleshoot all Level 1/2/3 customer calls, focusing on effective issue resolution.
- Prioritize customer satisfaction and manage case backlog efficiently.
- Document all customer interactions in the CRM system.
- Escalate complex issues to Sr. TAC/TL as needed for resolution.
- Regularly update technical and product knowledge.
- Contribute to the knowledge base by creating KCS articles for valid solutions.
- Adhere to SLAs and client quality requirements.
- Update SRs and DBR module daily; review SRs at shift start.
- Follow up on Observation Sheet SRs weekly.
- Participate in team meetings, SSQA sessions, and product training.
- Take full ownership of SR handling and avoid issue deflection.
- Maintain and support lab operations as a node member.
Sourced from foundit
Skills
Customer ServicecrmEscalationknowledge managementSLA adherence
About Movate
Movate
IT Services & Consulting
7k+
employees
1996
30 years old
Chennai, Tamil Nadu
CR
₹5.8L PA avg
Avg at Movate
About
We fuel each Movator with best-in-class people experiences, meaningful careers, and development opportunities.
Industries
IT Services & Consulting
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