Voice support
Artech Infosystems · Not specified · onsite · Posted 37d ago
Not disclosed0–1 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Description
We are seeking a Voice Support Representative to join our team in India. The ideal candidate will be responsible for providing exceptional customer service through voice interactions, resolving queries, and ensuring customer satisfaction. This role is perfect for individuals looking to start their career in customer support.
Responsibilities
- Provide excellent voice support to customers via phone calls.
- Resolve customer queries and issues in a timely manner.
- Maintain a high level of customer satisfaction through effective communication.
- Document customer interactions and feedback for continuous improvement.
- Collaborate with team members to enhance service quality and efficiency.
Skills and Qualifications
- Excellent verbal and written communication skills in English and local languages.
- Strong problem-solving skills and ability to think quickly on your feet.
- Basic knowledge of customer service principles and practices.
- Familiarity with call center software and tools is a plus.
- Ability to work in a team-oriented environment and handle stress effectively.
Sourced from foundit
Skills
Customer Servicecrm softwareProblem SolvingTechnical TroubleshootingKnowledge BaseActive ListeningCall ManagementVoice Claritytime managementMultitasking
About Artech Infosystems
Artech Infosystems
Recruitment
1.0k+
employees
1992
34 years old
Morristown, New Jersey
United States (USA)
₹5.9L PA avg
Avg at Artech Infosystems
About
Offers human capital solutions, specializing in staff augmentation within IT and non-IT sectors, catering to Fortune 500 companies.
Industries
Recruitment
Employee ratings
10 reviews
3.3/ 5
Culture
2.4
Career growth
2.2
Work-life
2.6
Employees rate it well for
Work-Life Balance33Overall Company33
Find them on