Voice Support Executive

Role & responsibilities

• Handle inbound and outbound calls from patients.
• Schedule, reschedule, and confirm appointments for consultations and surgeries.
• Provide information regarding hospital services, doctors, locations, and operating hours.
• Address patient queries and concerns in a professional and courteous manner.
• Conduct appointment reminders and follow-up calls.
• Coordinate with hospital departments to ensure timely resolution of patient requests.
• Maintain accurate patient records and update information in the hospital management system.
• Support patient satisfaction initiatives and service recovery activities.

Preferred candidate profile

• Graduation Mandatory
• Excellent verbal communication skills in English
• Preferred: Candidates who can speak at least one of the following additional languages Tamil, Telugu, Kannada, Hindi, Malayalam or Marathi.
• Strong customer service orientation and patient-centric approach
• Ability to handle high call volumes efficiently.
• Willingness to work in rotational shifts between 7:00 AM and 9:00 PM