Voice Support Executive
TP · Mohali · onsite · Posted 50d ago
Undisclosed1–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
We are looking for a highly skilled and motivated individual with 1 to 6 years of experience to join our team as a Customer Support Representative in Mohali. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and provide top-notch customer service.
Roles and Responsibility - Handle customer inquiries and resolve issues professionally and courteously.
- Provide timely and accurate information about products or services.
- Use problem-solving skills to address complex customer complaints.
- Collaborate with internal teams to improve overall customer experience.
- Maintain high product knowledge to effectively support customers.
- Consistently meet or exceed performance targets, including quality and productivity standards.
- Excellent communication and interpersonal skills.
- Ability to work in a team environment and adapt to changes.
- Strong problem-solving and analytical skills.
- Proficient in using computer systems and software applications.
- Ability to learn quickly and take on new challenges.
- Strong attention to detail and organizational skills.
- Undergraduate degree required; relevant field preferred.
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us from other companies. Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.
Additional Info If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.
Sourced from naukri
Skills
hrsdCustomer Experience ManagementWorkforceExcellenceemployee satisfactionworkplaceaccommodationAssistancejob descriptionprovidingTalent AcquisitionTalent managementEmployee Engagementclient relationshipRecruitment