Voice Support Executive
TP · Lucknow · onsite · Posted 50d ago
Undisclosed2–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
We are looking for a skilled professional to join our team in Lucknow, with experience in voice processes and CRM/IT enabled services. The ideal candidate will have 2-7 years of experience.
Roles and Responsibility
- Handle customer inquiries and resolve issues professionally.
- Provide excellent customer service and ensure satisfaction.
- Work effectively in a team environment to achieve goals.
- Utilize CRM software to manage customer interactions and data.
- Analyze customer feedback and suggest improvements.
- Collaborate with internal teams to enhance overall customer experience.
Job Requirements
- Minimum 2 years of experience in voice process or related field.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changes.
- Proficient in using CRM software and IT tools.
- Strong problem-solving skills and attention to detail.
- Ability to work collaboratively as part of a team.
About Company
TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED is a leading company in the CRM/IT enabled services/BPO industry, committed to providing exceptional customer experiences and driving business growth.
Sourced from naukri
Skills
Customer ServiceCustomer Experiencecrm softwarecrmcustomer feedbackbpovoice processVoice SupportCommunication And Interpersonal Skills