Voice Support Executive
TP · Mohali · onsite · Posted 57d ago
Undisclosed3–7 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
We are looking for a highly skilled and experienced professional to join our team in Mohali. The ideal candidate will have excellent communication skills, with the ability to work in a fast-paced environment and provide top-notch customer service.
Roles and Responsibility - Handle inbound calls from customers, addressing their queries and concerns professionally.
- Provide accurate information about products or services to customers.
- Resolve customer complaints and issues efficiently.
- Collaborate with team members to achieve sales targets and improve customer satisfaction.
- Maintain records of customer interactions and transactions.
- Continuously update knowledge of products and services to provide excellent support.
- Excellent communication and interpersonal skills.
- Ability to work in a team environment and adapt to changes.
- Strong problem-solving and analytical skills.
- Proficient in using computer systems and software applications.
- Ability to work in a dynamic and rapidly changing environment.
- Strong attention to detail and organizational skills.
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.
How to Apply If you are interested in this opportunity, please contact your local Teleperformance location for assistance.
Sourced from naukri
Skills
Customer ServiceCustomer Experience ManagementCustomer Experiencecustomer satisfactionanalytical thinkingsales targetsInbound CallsCommunication SkillsSalesinboundVoice SupportCommunication And Interpersonal Skills