Voice Support Executive
TP · Delhi · onsite · Posted 57d ago
Undisclosed5–9 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibility
Job Requirements
- Handle customer inquiries and resolve issues professionally.
- Provide timely and effective solutions to customers via phone or email.
- Collaborate with internal teams to enhance customer experience.
- Maintain accurate records of customer interactions and transactions.
- Identify opportunities to upsell and cross-sell products or services.
- Stay updated on product knowledge and industry trends.
Job Requirements
- Graduate or undergraduate degree in any field.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet targets.
- Strong problem-solving and analytical skills.
- Familiarity with B2 language is mandatory.
- Experience in a call center or BPO setting is preferred.
Sourced from naukri
Skills
hrsdCustomer Experience ManagementWorkforceExcellenceemployee satisfactionworkplaceaccommodationAssistancejob descriptionprovidingTalent AcquisitionEmployee Engagementclient relationshipvoiceRecruitment