Voice Support Executive
TP · Not specified · onsite · Posted 56d ago
Undisclosed2–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibility
Job Requirements
- Handle customer inquiries and resolve issues professionally.
- Provide exceptional customer service and ensure satisfaction.
- Collaborate with internal teams to achieve business objectives.
- Develop and maintain thorough knowledge of products and services.
- Identify and escalate complex issues to senior management when necessary.
- Maintain accurate records of customer interactions and transactions.
Job Requirements
- Graduate or Undergraduate degree in any field.
- 6 months of experience in a related field, preferably in a call center or BPO setting.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Strong problem-solving and analytical skills.
- Familiarity with customer relationship management software and systems.
Sourced from naukri
Skills
hrsdCustomer Experience ManagementWorkforceExcellenceemployee satisfactionworkplaceaccommodationAssistancejob descriptionprovidingTalent AcquisitionTalent managementEmployee Engagementclient relationshipvoiceRecruitment