Voice process

Roles & Responsibilities

• Handle inbound calls from patients, providers, and pharmacies regarding prescriptions, therapy status, and program-related queries.
• Support benefits verification, prior authorization, patient access, and pharmacy support processes.
• Provide accurate information on healthcare, insurance, and reimbursement programs.
• Investigate customer concerns and coordinate resolutions through multiple systems.
• Maintain accurate documentation of all interactions while adhering to compliance requirements.
• Meet productivity, quality, customer satisfaction, and service-level targets.

Preferred Candidate

• 2+ years of experience in International Voice Process or Inbound Customer Support.
• Mandatory experience in US Healthcare. [voice process | Word]
• Exposure to Benefits Verification, Prior Authorization, Pharmacy Support, HUB Services, or Patient Access Programs preferred.
• Excellent verbal and written English communication skills.
• Strong customer handling, problem-solving, and documentation skills.
• Willing to work night shifts from office (Manyata Tech Park, Bangalore).