voice process

International Voice Process Executive – Amazon Project

Company: Sutherland

Client / Project: Amazon

Job Type: Permanent / Full-Time

Location: Perungalathur, Chennai

Work Model: Work From Office (WFO)

Working Days: 6 Days Working + 1 Rotational Week Off

CTC: ₹3.5 LPA

Job Overview

Sutherland is hiring International Voice Process Executives for its Amazon Project in Chennai.

The role involves handling customer interactions through voice calls and providing professional, accurate and customer-focused support to international customers.

The candidate must have excellent English communication skills with clear pronunciation, strong articulation and a professional UK-style communication ability.

Key Responsibilities

• Handle inbound international customer calls professionally and confidently.
• Assist customers with their queries, requests and concerns.
• Understand customer requirements and provide accurate resolutions.
• Communicate with customers in clear, fluent and professional English.
• Maintain a UK-style professional communication approach, including appropriate tone, pronunciation, vocabulary and etiquette.
• Handle customer complaints and difficult situations calmly and professionally.
• Provide step-by-step assistance and troubleshooting wherever required.
• Document customer interactions and resolutions accurately in the system.
• Follow Amazon/Sutherland process guidelines, quality standards and compliance requirements.
• Meet defined quality, productivity and customer satisfaction targets.
• Escalate complex issues to the appropriate support team when required.

Mandatory Requirements

• Excellent spoken English communication is mandatory.
• Candidate must be highly comfortable speaking with UK/international customers.
• UK-style English communication / pronunciation / articulation is strongly mandatory.
• Strong listening and comprehension skills.
• Clear and confident voice.
• Good customer-handling and problem-solving skills.
• Professional attitude and customer-centric approach.
• Basic computer knowledge and ability to work on multiple applications.
• Comfortable working in rotational shifts, including night shifts.
• Willingness to work 6 days a week with 1 rotational weekly off.
• Must be comfortable working 100% from office in Perungalathur, Chennai.

Educational Qualification

• 12th Pass / Diploma / Any Graduate can apply.
• Freshers and relevant international voice-process candidates may be considered based on the project requirement.

Preferred Experience

Candidates with experience in:

• International Voice Process
• UK Voice Process
• UK Customer Support
• International Customer Service
• BPO / Call Centre
• Technical Voice Support
• Customer Service

will be preferred.

Candidate Profile

We are looking for candidates who can:

Speak English → Understand the customer → Communicate professionally → Resolve the issue → Deliver an excellent customer experience.

Candidates with strong UK accent familiarity, neutral/clear pronunciation and excellent conversational English will be highly preferred.