Voice Process Executive

Job Responsibilities:

• Handle customer queries through voice calls, chat, and email.
• Provide accurate information and effective solutions to customer concerns.
• Maintain professional communication and ensure customer satisfaction.
• Follow process guidelines and meet quality and productivity targets.
• Escalate complex issues to the appropriate team when required.

Required Skills:

• Strong verbal and written communication skills are mandatory.
• Good customer-handling and problem-solving abilities.
• Ability to manage voice, chat, and email support.
• Willingness to work night shifts.
• Candidates with poor communication skills will not be considered.