Voice Process Executive

Roles and Responsibilities :

• Handle customer calls, emails, and chats to resolve their queries and concerns in a timely and professional manner.
• Provide accurate information on products/services offered by the company to customers.
• Identify opportunities to upsell/cross-sell relevant products/services based on customer needs.
• Escalate complex issues to senior team members or supervisors when necessary.

Job Requirements :

• 0-1 year of experience in BPO voice process (domestic voice process).
• Strong communication skills with excellent verbal fluency in English language.
• Ability to work on rotational shifts including evenings, nights, weekends, and holidays as required.