Voice Process Executive

Role & responsibilities

Handle inbound calls from patients, providers, and pharmacies regarding therapy support, prescriptions, benefits verification, prior authorization, and patient access programs. Ensure accurate documentation, compliance, and excellent customer service.

Requirements:

• Minimum 2+ years of experience in an international contact center/inbound voice process.
• US Healthcare experience is mandatory (Patient Access, HUB, Reimbursement, Pharmacy Support, Benefits Verification, Prior Authorization, or PAP).
• Strong communication, customer service, and problem-solving skills.
• Ability to manage high-volume calls and meet quality metrics.
• Experience working in a regulated healthcare environment.