Voice Process Executive

We are hiring for Voice Process
Job Description:

The Voice Process Executive will be responsible for handling customer queries, complaints, and requests via email. The role focuses on delivering timely, accurate, and professional responses in line with company policies and service standards. The candidate will be required to manage a queue of inbound customer emails, troubleshoot issues, escalate where necessary, and ensure customer satisfaction.

Key Deliverables:

Respond to a high volume of customer emails daily.

Maintain a professional tone and adhere to standard response templates.

Accurately document customer interactions in the CRM system.

Collaborate with internal departments for issue resolution.

Meet or exceed daily response time and quality metrics

notice period : immediate

Location : Bangalore / Koramangala

Work mode : work from office

Regards

Soundarya - Talent Acquisiton Specialist

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