Voice Process Executive

Roles and Responsibilities :

• Handle customer inquiries and resolve issues via phone calls, emails, or chats in a timely and professional manner.
• Process transactions, answer questions, and provide product information to customers while maintaining accuracy and efficiency.
• Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.
• Collaborate with team members to achieve shared goals and objectives.

Job Requirements :

• 0-5 years of experience in an international BPO environment or similar industry.
• Strong communication skills with the ability to articulate complex ideas clearly over the phone.
• Proficiency in handling multiple tasks simultaneously while maintaining attention to detail.