Voice Process Executive

Role & responsibilities

• Outbound calling: Contacting potential students, parents, and leads to promote university programs.
• Information dissemination: Explaining courses, admissions processes, and opportunities clearly and convincingly.
• Lead generation: Identifying and qualifying potential students from a given database.
• Conversion: Guiding inquiries through the admissions process to secure enrollments.
• Follow-up: Maintaining contact with prospective students and documenting interactions in a CRM system.

Key Skills and Competencies:

• Strong verbal communication and interpersonal skills
• Proficiency in required languages (Telugu, English, Hindi, etc.)
• Basic computer skills, including MS Office
• Sales and counseling skills experience in sales or customer service, especially in the education sector, is an added advantage