Voice Process Customer Service Executive

Roles and Responsibilities :

• Handle international calls from clients across various time zones, providing exceptional customer service and resolving their queries efficiently.
• Process customer requests, complaints, and feedback in a timely and professional manner.
• Utilize strong communication skills to build rapport with customers, understand their needs, and address concerns effectively.
• Meet performance targets for call handling time, quality metrics, and first-call resolution rates.

Job Requirements :

• 1-4 years of experience in an International BPO or Voice Process environment.
• Proficiency in handling international calls (US/UK) with excellent communication skills.
• Ability to work on night shifts (rotating schedules).
• Strong problem-solving skills to resolve complex customer issues promptly.