Voice Process Associate

Roles and Responsibilities

• Provide customer support through phone calls, emails, or chats to resolve customer queries and concerns.
• Handle inbound/outbound calls with customers, addressing their issues promptly and professionally.
• Utilize problem-solving skills to troubleshoot technical problems and provide solutions.
• Maintain accurate records of all interactions with customers using CRM software.
• Collaborate with team members to achieve daily targets and goals.

Desired Candidate Profile

• 0-1 year of experience in BPO/Call Centre environment (voice process).
• Any graduate degree (B.Tech/BE/BBA/BCA/BCom/BA) except Law.
• Excellent communication skills in English language.
• Ability to work on rotational shifts including night shifts.