voice process associate

Position: Voice Process Associate / Tele-Counsellor

Location: Hyderabad, Warangal, Karimnagar (On-site across centers)

Working Days: 6 Days a Week (Tuesday – Sunday)

Timings: 10:00 AM – 07:00 PM

CTC: Up to ₹3.5 LPA + Uncapped Performance Incentives

About Physics Wallah (PW) – Vidyapeeth

Physics Wallah (PW) is India's leading EdTech unicorn transforming student learning nationwide. As part of our high-impact expansion across Hyderabad, Warangal, and Karimnagar, PW Vidyapeeth is hiring dynamic Voice Process Associates. In this role, you will act as the brand ambassador and primary voice of PW, driving student success and high-volume admissions through student counselling, consultative communication, and call lifecycle management.

Key Responsibilities

• High-Volume Call Operations: Execute inbound and outbound call strategies to convert high-intent prospective student and parent inquiries into enrollments.
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• Consultative Student Counselling: Provide end-to-end course advisory, detailing academic curriculums, batch schedules, scholarship schemes, and fee structures.
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• Pipeline Management & CRM Operations: Track lead lifecycles, conduct timely follow-ups, maintain high call quality compliance, and log accurate engagement data in CRM systems (Salesforce / LeadSquared).
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• Cross-Functional Collaboration: Partner with center management, regional sales teams, and ground counsellors to streamline lead hand-offs and drive admission conversion rates.
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• Brand Advocacy: Deliver student-centric communication to uphold Physics Wallah's brand reputation and maximize outreach campaigns.

Must-Have Qualifications & Core Competencies

• Experience: 1–3 years in high-volume Voice Process, Inside Sales, Customer Success, or Tele-Counselling roles (EdTech or Test-Prep experience preferred).
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• Multilingual Fluency: Professional verbal communication in English and Telugu (Mandatory); proficiency in Hindi is a strong advantage.
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• Key Skills: Lead qualification, active listening, objections handling, CRM data entry, and phone etiquette.
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• Technical Aptitude: Familiarity with cloud telephony platforms (Exotel/Ameyo) and CRM tracking tools.

What We Offer

• Competitive fixed salary (Up to ₹3.5 LPA) + high-yield performance incentives.
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• Career growth path into Team Lead, Quality Assurance, or Sales Operations roles.
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• Accelerated professional development in a fast-scaled EdTech environment.