Voice Platform Engineer

Voice Platform Engineer. AI Data Platforms (AiDP) is ISTs engine for AI-powered innovation. The team brings together data, application development, and machine learning - including generative AI - along with data services and customer success functions, to help IST build solutions more efficiently and streamline the adoption and embedding of generative AI across Apple. Join a team building the next generation of large-scale voice and real-time communication platforms that power seamless customer and agent experiences across the globe. In this role, you will lead the design and development of highly scalable distributed systems that handle voice signaling, media processing, routing, and real-time communications for millions of interactions.

As a Senior Voice Platform Software Engineer, you will play a key role in architecting, developing, and operating scalable voice infrastructure and real-time communication services used in high-volume customer interaction environments. You will work on technologies related to SIP signaling, media handling, WebRTC, distributed systems, and cloud-native platform development. This role requires strong software engineering fundamentals, deep technical expertise, and the ability to drive complex initiatives across multiple teams.