MUMBAI · FULLTIME
Voice Coach
TP
Mumbai · onsite · Posted 12d ago
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Section · 01
About this role
Voice Coach International Customer Support | Mumbai | Night Shift
International Banking process
Cibil requires - 680+
We are hiring a Voice Coach for an International Customer Support process in Mumbai, Malad. The role involves coaching and developing customer support associates, improving communication and soft skills, conducting regular feedback sessions, and driving performance through targeted coaching interventions. The ideal candidate should have experience in voice coaching, customer service training, and performance improvement within a BPO/contact center environment.
Requirements:
- 1+ years of experience in Voice Coaching/Training
- Exposure to International Customer Support processes
- Strong communication, coaching, and presentation skills
- Experience in accent neutralization and soft skills training
- Ability to analyze performance metrics and create improvement plans
- Flexible to work predominantly in night shifts
Location: Mumbai, Malad
Shift: Predominantly Night Shift
Experience: 1-5 Years
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Section · 02