Voice Coach
TP · Noida · onsite · Posted 57d ago
Undisclosed1–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibility
Job Requirements
- Develop and implement effective training programs to improve voice quality and customer service.
- Conduct regular coaching sessions with team members to enhance their communication skills.
- Analyze customer feedback and provide constructive criticism to help teams improve.
- Collaborate with other departments to ensure consistency in customer interactions.
- Create engaging content to motivate and engage team members.
- Monitor team progress and adjust coaching strategies as needed.
Job Requirements
- Proven experience in voice coaching or a related field.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- Strong analytical and problem-solving skills.
- Experience with customer service software and technology.
- Ability to adapt to changing circumstances and priorities.
Sourced from naukri
Skills
Customer ServiceCustomer SupportTechnical SupportCustomer Caresoft skills trainingOutboundCustomer HandlingCallingCommunication SkillsInternational BPOvoicebponon voice processback officeinboundvoice processnon voice