Voice Coach
TP · Delhi · onsite · Posted 56d ago
Undisclosed2–7 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibility
Job Requirements
- Develop and implement effective training programs for employees to improve their voice quality.
- Conduct regular coaching sessions to enhance employee performance and productivity.
- Analyze feedback from customers and provide constructive criticism to employees.
- Collaborate with other teams to ensure consistency in customer interactions.
- Stay updated with industry trends and best practices in voice coaching.
- Evaluate employee progress and offer recommendations for improvement.
Job Requirements
- Minimum 2 years of experience in voice coaching or a related field.
- Excellent communication and interpersonal skills are required.
- Ability to work effectively in a fast-paced environment and meet deadlines.
- Strong analytical and problem-solving skills are necessary.
- Experience working in a BPO or call center industry is preferred.
- Any graduate degree is acceptable.
Sourced from naukri
Skills
Customer Experiencetraining programsCall Centervoice qualityCommunication SkillsbpoCommunication And Interpersonal Skills