Voice Coach
TP · Gurugram · onsite · Posted 57d ago
Undisclosed1–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibility
Job Requirements
- Develop and implement effective training programs to improve employee performance.
- Conduct regular coaching sessions to enhance employees' communication skills.
- Analyze feedback and provide constructive criticism to help employees grow.
- Collaborate with other teams to ensure consistency in customer interactions.
- Stay updated with industry trends and best practices in voice coaching.
- Evaluate the effectiveness of training programs and recommend improvements.
Job Requirements
- Proven experience as a Voice Coach or in a related field.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- Strong analytical and problem-solving skills.
- Experience with training programs and coaching techniques.
- Familiarity with industry-specific regulations and standards.
Sourced from naukri
Skills
Customer ServiceCustomer SupportTechnical SupportCustomer Caresoft skills trainingOutboundCustomer HandlingCallingCommunication SkillsInternational BPOvoicebponon voice processback officeinboundvoice processnon voice