Voice Coach
TP · Delhi · onsite · Posted 56d ago
Undisclosed1–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibility
Job Requirements
- Develop and implement comprehensive training programs to improve voice quality and communication skills.
- Conduct one-on-one coaching sessions with employees to identify areas of improvement and provide personalized feedback.
- Collaborate with other teams to ensure consistent application of training principles across the organization.
- Monitor employee progress and adjust training strategies as needed.
- Stay updated on industry trends and best practices in voice coaching and training.
Job Requirements
- Proven experience in voice coaching or a related field, preferably in a BPO or call center setting.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with employees.
- Strong analytical and problem-solving skills, with attention to detail and the ability to provide constructive feedback.
- Ability to work effectively in a team environment and adapt to changing priorities.
- Familiarity with adult learning principles and instructional design methodologies.
- Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
Sourced from naukri
Skills
Customer ServiceCustomer SupportTechnical SupportCustomer Caresoft skills trainingOutboundCustomer HandlingCallingCommunication SkillsInternational BPOvoicebponon voice processback officeinboundvoice processnon voice