Voice Account Manager

Role & responsibilities

This Government Vertical role focuses on growing Airtel's corporate voice and fixed-line business across assigned government accounts. The role holder will drive COCP/COIP postpaid additions, fixed-line installations, plan upgrades, customer engagement, and channel productivity while monitoring revenue, ARPU, margins, and churn. It also involves tracking competitor activity and coordinating with stakeholders to grow account penetration and reduce customer loss.

Preferred candidate profile

a. Commercial Acumen

b. Customer Engagement

c. Key Account Planning & Management

d. Executive Presence

e. Postpaid/Fixed line Product Knowledge

f. Time Management

g. Strong stake holder management

h. Strong collaborating skills