Voice & Accent Trainer

We are looking for a dynamic Voice coach who will conduct communication training for New Hire Training Batches.

Roles and responsibilities include:

• Conduct Transactional audits as per control plan to meet targeted accuracy and timeliness

• Provide Feedback and suggestions for improvement

• Publish Dashboards at defined intervals

• Publish compliance dashboards as per plan

• Flexibility and Availability for any ad-hoc business requirement

• Ensure Confidentiality, Availability and Integrity of Data

• Provide Feedback and suggestions for improvement

• GAP Analysis & Controls

• Continuous Focus and Drive to meet and exceed department SLAs

• Conduct New Hire training and Refresher training based on TNA

• Conduct V&A interviews for the process

Language & Communication

• Develop a schedule to assess training needs

• Ability to train on sounds (IPA), grammar and soft skills

• Excellent verbal and written communication skills

Key Deliverables (KRA/Measure):

• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software

• Ability to train on sounds (IPA), grammar and soft skills

• Excellent verbal and written communication skills

• Should have good knowledge of audit and evaluation function

• Should have good understanding capabilities to improve customer experience

• Ready to work in Shift timing as per process requirement

• Knowledge of usage of MS Office

• Must be fluent in English language