Voice & Accent Trainer

Roles & Responsibilities:

• Deliver sessions for new hires to enhance their communication skills
• Liaise with managers to determine training needs and schedule training sessions
• Prepare educational material such as Training content, training handouts, videos etc.
• Conduct TNA to identify areas of improvement
• Monitor employee performance and measure ROI
• Conduct seminars, workshops, individual training sessions, class room training, online
• Training and E learning.
• Maintain attendance and other records

Required Skill Set:

• Excellent communication skills
• Well versed in VNA training methodologies
• Proven experience as corporate trainer
• Ability to handle and schedule batches of 40-50 trainees
• Ability to handle conversion of 90% and above
• Ability to reduce the attrition in training
• Prior experience from BPO or International voice and communication training.
• Exposure to sales training.
• Good knowledge of USA culture and UK culture
• Good knowledge of latest training methodologies and techniques
• Excellent communication, presentation and public speaking skills
• Organizational and time management abilities
• Critical thinking and decision making
• Psychometric testing tools and usage of free online tools
• Conduct Personality development courses