Voice & Accent Trainer

Role & responsibilities

Preferred Competencies : We are looking for a dynamic Voice coach who will conduct communication training for New Hire Training Batches.

Language & Communication

• Develop a schedule to assess training needs
• Ability to train on sounds (IPA), grammar and soft skills
• Excellent verbal and written communication skills

Your roles and responsibilities include:

• Conduct Transactional audits as per control plan to meet targeted accuracy and timeliness
• Provide Feedback and suggestions for improvement
• Publish Dashboards at defined intervals
• Publish compliance dashboards as per plan
• Flexibility and Availability for any ad-hoc business requirement
• Ensure Confidentiality, Availability and Integrity of Data
• Provide Feedback and suggestions for improvement
• GAP Analysis & Controls
• Continuous Focus and Drive to meet and exceed department SLAs
• Conduct New Hire training and Refresher training based on TNA
• Conduct V&A interviews for the process

Key Deliverables (KRA/Measure):

• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software
• Ability to train on sounds (IPA), grammar and soft skills
• Excellent verbal and written communication skills
• Should have good knowledge of audit and evaluation function
• Should have good understanding capabilities to improve customer experience
• Ready to work in Shift timing as per process requirement
• Knowledge of usage of MS Office
• Must be fluent in English language