Vmware Engineer

Job Description:

As a part of GMS VMware support team deliverables, the engineer is required to have strong Admin,

Operate and Manage skills in VMware vSphere to provide services for global customers. Candidate

should have a strong customer focus, sensitivity in dealing with diverse cultures, ability to learn and

adapt quickly.

Eligibility & Qualification:

• Bachelors degree in Engineering (or Equivalent).
• Minimum 5 years of relevant experience in Enterprise Managed Service environment.
• Certification on the latest track like VMware VCP, RHCSA, CCNA, ITIL is an added advantage.
• Flexible to work in 24/7 support environment.
• Minimum level should be INT if applying as part of Internal Job Posting.

Technical Skills:

• Admin, Operate and Manage vSphere Datacenter.
• Experience in ESXi and vCenter upgrades.
• Experience in ESXi command line interface.
• Experience in vCenter HA, DRS, and other cluster features.
• Experience in Virtual Machine operations and configurations.
• Experience in vSphere Performance Monitoring and Performance Chart.
• Experience in vSphere Networking, Standard Switch, Distributed Switch (DVS).
• Experience in vSphere Storage, iSCSI, FC, Software iSCSI, RDM configurations.
• Experience in vSphere security and ESXi hardening.
• Basic VMware PowerCLI knowledge and scripting experience.
• Good understanding of VMware SRM and vSAN.
• Basic understanding on DHCP, DNS and Active Directory.
• Basic knowledge on Linux Operating Systems.
• Basic knowledge on Physical Network and Storage technologies.

Key Responsibilities:

• Resolve customers issues via telephone, email, or remote sessions.
• Identify and escalate issues in a timely manner to vendor according to process guidelines.
• Leverage internal technical expertise, including peers, mentors, knowledge base, community

forums and other internal tools, to provide the most effective solutions to customer issues.

• Collaborate with other technology teams in diagnosing and isolating the cause of complex

issues.

• Maintain quality on case documentation, SLA timeframes and operational metrics.
• Performs within the Productivity Measure of the team (scorecard).
• Handle Problem Management, Post Incident Reviews and RCA.

Non-Technical Skills:

• Excellent written and verbal communication skills.
• Commitment to deliver high quality product and solution support.
• Must achieve excellent customer satisfaction.
• Take ownership and work with high productivity and efficiency.
• Support other team members and seek their advice to make decisions on complex issues.

For Internal Job Movement:

• Approval of the employee's current manager is required.
• Employees are expected to notify their manager prior to an interview.
• Employees in Performance Improvement Plan are not eligible to apply.